Shipping policy
Shipping Policy
Last updated: 12 October 2026
This policy explains how, when and at what price we ship orders placed on oryx3d.com. It forms part of the General Terms and Conditions of Purchase.
1. Shipping zones
We currently ship to Spain (mainland, Balearic Islands and Canary Islands). The checkout page only shows the destinations we can ship to.
Shipping to other European countries: available by quote. Ask us for a quote for the order you want by email to admin@oryx3d.es or via the contact form, stating the delivery country and postcode. The quote will specify the shipping cost, the transport method and the delivery time. The order is concluded when you accept the quote and make payment, as explained in the General Terms and Conditions of Purchase.
Shipments to the Canary Islands may be subject to customs formalities and local taxes (IGIC) payable by the recipient. If so, we will inform you before shipping the order.
2. Shipping methods and costs
| Method | Price (VAT included) | Estimated transit time |
|---|---|---|
| Standard Shipping | €5.99 · free on orders of €50 or more | 2 to 5 working days |
| Express Shipping (Fast) | €7.99 | 24 to 48 working hours |
| Urgent 24h Shipping | €12.99 | 24 working hours |
We use Correos for standard shipments and DHL Express for urgent ones. The exact shipping costs are always shown on the checkout page before you confirm the order and are added to the price of the products. For quoted custom orders, shipping costs are stated in the quote itself.
3. Preparation and delivery times
- Catalogue products already manufactured: leave our workshop within 24/48 working hours of order confirmation. The transit time of the chosen method is added to this.
- Made-to-order products and personalised custom orders: the manufacturing and delivery time is stated in the quote or in the order confirmation.
Unless otherwise agreed, we will deliver the order within a maximum of 30 calendar days from its confirmation. If we cannot meet the agreed deadline, we will notify you and you may set an additional period or cancel the order with a full refund of the amount paid, including shipping costs.
Working days are Monday to Friday, excluding national and Catalan public holidays. Transit times are those indicated by the courier companies and may vary during peak season or for the islands.
4. Order tracking
When we ship your order you will receive a shipping confirmation email with the tracking number, if the chosen method provides one.
5. Receipt of the order, incidents and damage in transit
The risk of loss of or damage to the products passes to the customer upon receipt. Until that moment, any loss or damage during transit is the responsibility of Oryx 3D.
If the parcel arrives damaged or the product is broken, write to us at admin@oryx3d.es with your order number and photographs. We recommend doing so as soon as possible so that we can claim from the carrier, but this does not limit your legal guarantee rights. We will replace or repair the product at no cost to you, as explained in the Returns and Refunds Policy.
If the shipment cannot be delivered because of an error in the address provided or because nobody collects it within the period set by the carrier, we will contact you. The costs of re-shipping will be borne by you.
6. Contact
For any queries about shipping: admin@oryx3d.es · 621 62 13 21.
Owner: Llorenç Jiménez Peinado · NIF (Tax ID) 47111802M · Carrer de Girona, 41, 1-2, 08700 Igualada (Barcelona), Spain.